Terms of service

Online Courses Students who book online beauty courses through our website will receive an automated email with attatched course documents and terms and conditions. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to complete the course. We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the manuals and assignments as soon as possible. students have up to 12 months to complete and submit their case studies which can be sent to us by email. If you find you require additional time to view course resources online and access the portal beyond the initial 12 weeks, simply contact our team at luxelearningacademy@gmail.com who can provide a further 30 days access for £25 per course. Students have a maximum of 12 months from the date of booking to complete online courses. Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee of £100 per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued. When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking. Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period. Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to luxelearningacademy@gmail.com. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our Support Team are on-hand by email to assist you throughout your studies and beyond. Online Courses provide a certificate issued by luxe learning Beauty Academy and accredited by abt. They are insurable on completion with aBT.

 

Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply. All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve The Beauty Academy Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below). Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation. Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at all centres.

 

Medical Conditions Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day. Due to health & safety / insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you. The only exception to this would be training courses where you are working on a training hand or head e.g. nail courses, lash extension courses etc., although the cut-off is usually 32 weeks pregnant. Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees. Special Training Needs / Requirements It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis. Starter Kits All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study and case studies such as VTCT qualifications or Online Courses; you will be required to purchase products for the home study aspect of your course